Refund & Return Policy

Refund & Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by proof of purchase or order confirmation

How to Start a Return

To request a return, please contact us at:

Email: elvoria@gmail.com
WhatsApp: 03290061544

If your return request is approved, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care and beauty products

  • Customized or personalized products

  • Sale items or promotional products

  • Gift cards

If you are unsure whether your product qualifies for a return, please contact our support team.

Exchanges

If you wish to exchange a product, the fastest method is to return the item first.
Once the return is approved, you may place a new order for the replacement product.

Refunds

After receiving and inspecting your return, we will notify you if your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at elvoria@gmail.com